State Farm® Insurance Agent Houston Richards
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Marty Barney
November 18, 2025
"Wonderful experience with Jessica Crosey from State Farm this morning. After doing some online information it was minutes for her to get me completed."
Lori Felix
November 11, 2025
"Kylie was absolutely the sweetest and very helpful. Got my issue fixed. Thank you"
Y C
November 6, 2025
"Houston Richards and his team at State Farm in Independence, MO are amazing! They’re always professional, helpful, and quick to respond. Houston takes the time to explain everything clearly and makes sure you get the coverage that fits your needs. Great customer service and easy communication highly recommend!"
Stacy Davis
October 30, 2025
"Julie consistently goes above and beyond to address any questions I have about my policy. If she doesn’t have the answer right away, she makes it a priority to find out. She’s always professional, knowledgeable, and a pleasure to work with."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Insurance Agent KC"
Mesmer Eyes
October 29, 2025
"Today, Julie Westhefer assisted me with a question on my billing. She, like everyone I have dealt with at Houston Richard's State Farm was amazing. Polite, professional and responsive to my needs! Great follow thru to provide the answers I needed. I have been a State Farm customer for over 35 years and great customer service is why."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Insurance Agent KC"
Daryl Thomas
October 23, 2025
"Colbie was wonderful. She quickly found out the answers to my questions and got changed what I needed to change. Very friendly and helpful! Thank you, Colbi!"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Insurance Agent KC"
Abigayle Seevers
October 22, 2025
"I called HRSF today to get a quote on a potential new vehicle and Kaylie helped me in a very timely manner. She was so helpful and kind. HRSF has made insurance seamless! Thank you Kaylie!!!"
"Abigayle, thank you for your kind words about Kaylie. I am so happy to hear that our office and Kaylie were able to get everything squared away for you! Insurance Agent KC"
Alex Gardner
October 10, 2025
"i was referred to Houston by a coworker and let me tell you what a god send he was! saved me over $150 a month on my car insurance! super thankful for him and super excited to continue to work with him in the future!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Insurance Agent KC"
mark coon
October 7, 2025
"Our services have been the best. We appreciate the professionalism by everyone we've experienced."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Insurance Agent KC"
Talia Johnston
September 22, 2025
"Jacob has been excellent when it comes to communication and keeping us informed. He is quick to respond and resolve anything going on. We really do feel we are valued here and appreciate the way they handle things at Houston Richards."
"Talia, Thank you so much for your trust in our agency! Marshall is such an asset to us and we are glad that he welcomed you to our State Farm family!"
Jazzmyn Pekarek
September 19, 2025
"Kaylie and Jacob are great!"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Kim Hobbs
September 17, 2025
"Love the onboarding process!"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Sarah Dortch
September 9, 2025
"Cut my car insurance in half for better coverage! Friendly and efficient service!"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Denise Aumua
September 7, 2025
"Ashlee as extremely helpful, and kind. She helped us save so much money!"
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
robert crawford
September 6, 2025
"The agents are very nice and helpful. 10/10 Would recommend"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Zachary Meler
September 6, 2025
"They are very helpful and always awesome with my kids. Thank you guys!"
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Stacey Moore
September 6, 2025
"Julie and Colbie are the best! Super friendly and knowledgeable."
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
smidget longarm
September 6, 2025
"Jacob was super helpful. I have State Farm."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Ashley Bergen
September 6, 2025
"Houston was very helpful and knowledgeable."
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Sara Farnsworth
September 6, 2025
"Jacob is great"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Camden R
September 6, 2025
"Houston Richards at State Farm provides outstanding service; they made finding the perfect policy easy and saved me a ton of money. I highly recommend this agency for anyone looking for a reliable and helpful insurance team."
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Genevieve wheeler
September 6, 2025
"Amazing service! Very helpful office."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Mike Gentry
September 5, 2025
"Kylie was super helpful and knowledgeable"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Corinne Rosania
September 5, 2025
"Our family is covered by State Farm auto and home insurance. We’ve been happy with service so far."
"We appreciate you taking the time to leave a review! Your feedback is important to us, and we’re glad we could meet your insurance expectations. If you have any further suggestions, we’re all ears!"
Justine Coleman
September 5, 2025
"These lovely humans were very helpful.Trying to help me compare rates and especially policy birds absolutely loved their help."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."