State Farm® Insurance Agent Houston Richards
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Linda Overbeck
July 2, 2026
5
out of
5
rating by Linda Overbeck
"Colbi did a great job helping me pay my bill"
We responded:
"Linda, so glad to hear that Colbi was able to help you today! We always love catching up with you - appreciate you greatly! - Insurance Agent KC"
Ann Ellsworth
June 26, 2026
5
out of
5
rating by Ann Ellsworth
"Kaylie was the best"
We responded:
"Ann,
Thank you for your 5 star review. We appreciate your business and trust in us! - Insurance Agent KC"
Trever Stephens
June 25, 2026
1
out of
5
rating by Trever Stephens
"Rarely compelled to leave reviews, especially on an agency I cancelled policy with months ago. But Huston Richards agency is a profit hungry agency with no care for their covered. When I did have my policy, it kept going up every single renewal. Called to get understanding, and the answer was always “it is what it is Missouri pricing” and could NEVER reduce my bill, even as I had State Farm for the ages of FIFTEEN TO THRITY YEARS OLD. Even with repeated “my bill is too high” calls, Houston’s agents still HAMMER sales calls for life insurance, RAISE YOUR BILL, WE CAN DO THAT! Daily. Weekly. No pulse check on the cold calls. Just cold calls.
Since terminating policy with SF/Houston I have been texted on 2 separate occasions “COME BACK NOW WE CAN SAVE YOU MONEY”
Take care of people proactively. Care about people over calls. Truly. Not just for Facebook posts and profit gains."
We responded:
"Trever,
I’m very taken back by this one star review you have given our agency. First and foremost, our apologies for simply trying to extend our most recent rate decrease your way. I can assure you, it won’t happen again. Secondly, it’s clear you know very little about our agency and the staff inside. The intent of every business is profit, there has to be some to keep the doors open. But profit is the last thing on our minds every day inside our office. We know doing the right thing, every time and showing up when it matters most… is what allows profit to happen. Every day we go above and beyond for our customers.
Every single customer is like an extension of our family and we make sure to treat them that way. We would think you would know this by the amount of times we helped you with numerous situations. Our notes have a good record of conversations that we assisted you in a way that profit was the last thing on our mind.
Unfortunately we don’t control rates directly in our office. We enforce them. We wish we did, conversations would be a lot easier. Insurance follows an inflationary curve and when the prices of things go up, insurance tends to follow that. After all, you’re paying us to repair or replace your vehicle with parts that are increasing in value during those times. We did have some rough renewal cycles with rate increases but as with all insurance, it goes up and it goes down. But the good news is that when years are good, we give back dividends. Most recently our recent announcement of 5.5 BILLION going back to our customers. (That’s far from profit hungry)
Our employees do a job with merit, courage and integrity every single day. Asking our customers about life insurance is something we do every day and we won’t apologize for. Being there for those families in the darkest times of their lives, we won’t apologize for. It’s what we do. We are advocates for families.
Our notes indicate times where we did have conversations with you about ways to lower bills but we only have so much control over that.
We do our best every single day to protect the things our customers work hard for. We take pride in that and pride in the job we do. We don’t do it for Facebook post we do it because it’s who we are!
Our door is always open and we wish you the very best Trever!
"
Alice Thurman
June 24, 2026
5
out of
5
rating by Alice Thurman
"Jessica was a joy! She carefully explained everything, answered all of my questions, and offered helpful suggestions."
LYNDA SHILHANEK
June 22, 2026
5
out of
5
rating by LYNDA SHILHANEK
"We recently switched our insurance to State Farm. We had such a good experience with Jill @ Houston Richards State Farm. She walked us through everything from start to finish. She explained every option and redid the policy a couple times until it was what we needed. She was absolutely a delight to work with, and I look forward to a good relationship with State Farm!"
We responded:
"Hi Lynda,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Jill provided such attentive and personalized service during your insurance switch. Helping people understand their insurance options and tailoring policies to fit their needs is what we do best! We look forward to building a long-lasting relationship with you and continuing to support your insurance needs!! - Insurance Agent KC"
marissa heikes
June 22, 2026
5
out of
5
rating by marissa heikes
"Kaylie was friendly and professional and patient. She answered all my questions and reassured our family."
We responded:
"Marissa - it was our pleasure meeting with you today! We are so thankful that you have placed your trust in us! - Insurance Agent KC"
MaKayla Zimmerman
June 12, 2026
5
out of
5
rating by MaKayla Zimmerman
"I had been with State Farm before and loved them. Jacob and the team were recently at Downtown Days in Lee's Summit and doing a free hat bar, which was awesome! I signed up to get a quote from them to see if they could match or beat my current quote elsewhere. They beat my current quote so I switched and the process was so easy, would highly recommend!"
We responded:
"MaKayla—thank you so much for the kind review! We’re excited you got to experience our Downtown Days hat bar, and even more thrilled we could help you find a quote that beat what you had. Our team always aims to make switching as simple as possible. Thanks again for recommending us! - Insurance Agent KC"
LaShawna Clayborn (Shawna)
June 7, 2026
5
out of
5
rating by LaShawna Clayborn (Shawna)
"Their customer service made the entire process smooth and stress-free. I appreciate their attention to detail and commitment to helping customers find the best solutions for their needs. I would highly recommend State Farm to anyone looking for reliable insurance and excellent service."
We responded:
"Shawna—thank you so much for the 5-star review! We’re glad our team made the process smooth and stress-free, and we appreciate your kind words about our attention to detail. Thanks for recommending us—we’re here whenever you need us. - Insurance Agent KC"
Vyktor Chatfield
June 6, 2026
5
out of
5
rating by Vyktor Chatfield
"The service is great and the people here are amazing"
We responded:
"Vyktor, thank you for the 5-star review! We’re so glad you feel the price is reasonable and that our team has made your experience great. We appreciate you! - Insurance Agent KC"
Nyesha Tionna
June 6, 2026
5
out of
5
rating by Nyesha Tionna
"Kaylie was amazing with knowing what's best to get."
We responded:
"Nyesha—thank you for the 5-star review! We’re so glad Kaylie was able to help you find what’s best for your needs. We appreciate you! - Insurance Agent KC"
Valeria Williams
June 6, 2026
5
out of
5
rating by Valeria Williams
"I absolutely love State Farm. I have been a dedicated customer for 37 years and have no thoughts of changing. Love the team!!!"
We responded:
"Valeria, thank you so much for the 5-star review! 37 years with State Farm is incredible, and we’re honored to be part of your journey. We love having you as a customer—thanks for the love! - Insurance Agent KC"
Amy Gutierrez
June 6, 2026
5
out of
5
rating by Amy Gutierrez
"Love this Company"
We responded:
"Amy, thank you for the 5-star review! We’re so glad you love our team and company—your support means a lot. We appreciate you! - Insurance Agent KC"
Robert ONETIME
June 6, 2026
5
out of
5
rating by Robert ONETIME
"Awesome. Great Service and Company. Love It."
We responded:
"Robert, thank you for the 5-star review! We’re excited you had an awesome experience—great service, great company, and we appreciate you loving it. - Insurance Agent KC"
Lipgloss Ontherocks
June 6, 2026
5
out of
5
rating by Lipgloss Ontherocks
"I love state farm"
We responded:
" thank you for the 5-star review! We love you’re a State Farm fan—our team really appreciates the support. - Insurance Agent KC"
GuangxinZ
June 6, 2026
5
out of
5
rating by GuangxinZ
"Very good"
We responded:
"Thank you for the 5-star review! We appreciate you—our team is here anytime you need us. - Insurance Agent KC"
melody
June 6, 2026
5
out of
5
rating by melody
"Great place!! Would recommend"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! - Insurance Agent KC"
Venisha Pendergass
June 6, 2026
5
out of
5
rating by Venisha Pendergass
"Have loyal fan of State Farm! Will always recommend to family friends and colleagues"
We responded:
"Venisha, thank you so much for the 5-star review! This means the world to us, and we love knowing we’d be your go-to recommendation for others. - Insurance Agent KC"
Darion Kendrick
June 6, 2026
5
out of
5
rating by Darion Kendrick
"Great customer service highly recommend!!"
We responded:
"Darion, thank you for the 5-star review! We’re so glad you had a great experience with our team—our Houston Richards State Farm team really appreciates the recommendation. - Insurance Agent KC"
Raven Bright
June 6, 2026
5
out of
5
rating by Raven Bright
"Kaylie is amazing!!!!!
She is very informative and knowledgeable about Statefarm and helped a ton! 10/10 recommend."
We responded:
"Raven, thank you for the 5-star review! Kaylie truly is amazing—she’ll be so happy you mentioned how informative and knowledgeable she was. We appreciate your 10/10 recommendation to our Houston Richards State Farm team! - Insurance Agent KC"
Allison Findlay
June 6, 2026
5
out of
5
rating by Allison Findlay
"They gave me a free hat so that’s pretty cool. Idk anything about the insurance. I like Jake, he wasn’t at the booth tho"
We responded:
"Allison, thank you for the 5-star review! It was a pleasure meeting you! We’re here to help anytime you’re ready to learn more about insurance with our team. - Insurance Agent KC"
Kelly Summers
June 6, 2026
5
out of
5
rating by Kelly Summers
"State Farm is great to work with."
We responded:
"Kelly, thank you for the 5-star review! We’re glad you feel State Farm is great to work with—and we’re proud to support you as your Houston Richards State Farm team. - Insurance Agent KC"
Bransen H
June 6, 2026
5
out of
5
rating by Bransen H
"Grate service"
We responded:
"Bransen, thank you for the 5-star review! We’re glad you had great service—we appreciate you. - Insurance Agent KC"
Jennifer Smith
June 6, 2026
5
out of
5
rating by Jennifer Smith
"I have had State Farm as my only insurance since I bought my first car in the 90’s. They cover my cars and home."
We responded:
"Jennifer, thank you for the 5-star review! Since the 90’s—what an incredible relationship. We’re honored to protect your cars and home, and we truly appreciate you. - Insurance Agent KC"
Victor Gutierrez
June 6, 2026
5
out of
5
rating by Victor Gutierrez
"Great job on networking today!🙌"
We responded:
"Victor, thank you for the 5-star review! We loved meeting with you today—our Houston Richards State Farm team really appreciates the support. - Insurance Agent KC"
Jacqueline Hohl
June 6, 2026
5
out of
5
rating by Jacqueline Hohl
"Easy to work with and fair rates for all insurance needs"
We responded:
"Jacqueline, thank you for the 5-star review! We’re glad our Houston Richards State Farm team was easy to work with—and that our rates felt fair for all your insurance needs. We appreciate you! - Insurance Agent KC"