State Farm® Insurance Agent Houston Richards
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Frank Hernandez
August 12, 2026
5
out of
5
rating by Frank Hernandez
"I usually hate dealing with any kinda of insurance, however Houston Richards made the process super chill and stress free. Process was straightforward and was done in about 20 minutes. He was able to get me way better coverage and save me a good chunk of money at the same time. Def will be recommending him to all my friends and family."
We responded:
"Frank, thank you so much for the awesome review! We’re glad we were able to make the process quick, straightforward, and stress-free while helping you get better coverage and save some money along the way. We really appreciate you trusting our office with your insurance, and especially appreciate you recommending us to your friends and family. We’re always here when you need us! - Insurance Agent KC "
Demontae Martin
August 4, 2026
5
out of
5
rating by Demontae Martin
"Houston was great and got me the best rate!!"
We responded:
"Demontae, thank you for the 5-star review! We’re glad Houston was able to take great care of you and help you find a great rate. We appreciate you choosing our office and look forward to being here whenever you need us! - Insurance Agent KC "
Elizabeth Evans
August 4, 2026
5
out of
5
rating by Elizabeth Evans
"I was very luckily taken care of by Jessica Crosby. She is phenomenal. Truly singular. In a world full of insurance agents, I can honestly say it was such a pleasure working with her. She was kind, professional, relatable, personable, knowledge, prepared, patient, easy to understand, and just a pleasure to speak with. Without applying pressure, she skillfully set me up with a policy with double the coverage while saving me 40% of what I was paying. Please give this fantastic agent a raise...and then a bonus. Masterful. She also told me about everyone at the office and what to expect in person. I just can't say enough positive things about her, her service, and this experience. Thank you so much and I look forward to years to come."
We responded:
"Elizabeth, wow—thank you for taking the time to leave such a thoughtful review! We couldn’t be happier to hear about your experience with Jessica. She truly cares about making sure people understand their coverage, feel comfortable throughout the process, and never feel pressured. Helping you get double the coverage while saving significantly makes it even better!
We’ll absolutely make sure Jessica sees your kind words (including the raise and bonus recommendation 😄). We’re grateful you chose our office and are looking forward to taking care of you for many years to come. Welcome to the State Farm family, Elizabeth! - Insurance Agent KC "
Warren Pierce
August 4, 2026
5
out of
5
rating by Warren Pierce
"State Farm premiums were much lower than I expected which made it an easy decision to drop our current carrier and make the switch. Jessica was amazing at walking us through the process of making this change. I would agree with the other customer comments, their customer service is outstanding."
We responded:
"Warren, thank you for the kind words and 5-star review! We’re so glad Jessica made the switch to State Farm simple and helped you feel confident throughout the process. It means a lot to hear that our team’s customer service stood out, and we’re grateful you chose our office. We look forward to taking great care of you for years to come! - Insurance Agent KC"
Rasheda Allen
July 24, 2026
5
out of
5
rating by Rasheda Allen
"I had the pleasure of working with Jacob Freers whom I reached out to for a quote about a year ago. He was very consistent with fast communication and was very patient. He won by business by answering all my questions and concerns. 10/10 highly recommended!!"
We responded:
"Rasheda, it is so wonderful to hear about your experience working with Jacob! We are happy to have you and appreciate your very kind words. We are here whenever you need us! - Insurance Agent KC"
Kualani
July 23, 2026
5
out of
5
rating by Kualani
"😍🤩🤩 amazing. I'm ready to tell everybody. Switch to State farm. BECAUSE THEY'RE LIKE A GOOD NEIGHBOR💞🥰💞💞💕 heaven sent. Oh and Thanks Jill🥳🥳🥳😘😘"
We responded:
"Kualani, I am so glad to hear that we were able to help you with your insurance!! We love being your Good Neighbor and are here when you need us! - Insurance Agent KC "
Pockets
July 17, 2026
5
out of
5
rating by Pockets
"She is great."
We responded:
"Thank you, Kia! Loved chatting with you today and making sure everything was the way you wanted it to be. We appreciate you!"
Sherri Corwin
July 14, 2026
5
out of
5
rating by Sherri Corwin
"Fantastic customer service! Eager to help with my questions and complete my request! We love State Farm Family!"
We responded:
"I am so glad that we were able to help you out today and that you have had a great experience with us! We are so appreciative of you! - Insurance Agent KC "
Austin Lassiter
July 7, 2026
5
out of
5
rating by Austin Lassiter
"Staff was very helpful and had a great attitude"
We responded:
"Austin - I am so glad to hear that we were able to assist you today! Thank you for trusting us with your insurance needs. - Insurance Agent KC"
Christina Soto
July 7, 2026
5
out of
5
rating by Christina Soto
"Kaylie was amazing and had the best customer service"
We responded:
"Christina - thank you for the 5 star review!! We are so thankful for you and appreciate you trusting us with your insurance needs. - Insurance Agent KC"
Linda Overbeck
July 2, 2026
5
out of
5
rating by Linda Overbeck
"Colbi did a great job helping me pay my bill"
We responded:
"Linda, so glad to hear that Colbi was able to help you today! We always love catching up with you - appreciate you greatly! - Insurance Agent KC"
Ann Ellsworth
June 26, 2026
5
out of
5
rating by Ann Ellsworth
"Kaylie was the best"
We responded:
"Ann,
Thank you for your 5 star review. We appreciate your business and trust in us! - Insurance Agent KC"
Trever Stephens
June 25, 2026
1
out of
5
rating by Trever Stephens
"Rarely compelled to leave reviews, especially on an agency I cancelled policy with months ago. But Huston Richards agency is a profit hungry agency with no care for their covered. When I did have my policy, it kept going up every single renewal. Called to get understanding, and the answer was always “it is what it is Missouri pricing” and could NEVER reduce my bill, even as I had State Farm for the ages of FIFTEEN TO THRITY YEARS OLD. Even with repeated “my bill is too high” calls, Houston’s agents still HAMMER sales calls for life insurance, RAISE YOUR BILL, WE CAN DO THAT! Daily. Weekly. No pulse check on the cold calls. Just cold calls.
Since terminating policy with SF/Houston I have been texted on 2 separate occasions “COME BACK NOW WE CAN SAVE YOU MONEY”
Take care of people proactively. Care about people over calls. Truly. Not just for Facebook posts and profit gains."
We responded:
"Trever,
I’m very taken back by this one star review you have given our agency. First and foremost, our apologies for simply trying to extend our most recent rate decrease your way. I can assure you, it won’t happen again. Secondly, it’s clear you know very little about our agency and the staff inside. The intent of every business is profit, there has to be some to keep the doors open. But profit is the last thing on our minds every day inside our office. We know doing the right thing, every time and showing up when it matters most… is what allows profit to happen. Every day we go above and beyond for our customers.
Every single customer is like an extension of our family and we make sure to treat them that way. We would think you would know this by the amount of times we helped you with numerous situations. Our notes have a good record of conversations that we assisted you in a way that profit was the last thing on our mind.
Unfortunately we don’t control rates directly in our office. We enforce them. We wish we did, conversations would be a lot easier. Insurance follows an inflationary curve and when the prices of things go up, insurance tends to follow that. After all, you’re paying us to repair or replace your vehicle with parts that are increasing in value during those times. We did have some rough renewal cycles with rate increases but as with all insurance, it goes up and it goes down. But the good news is that when years are good, we give back dividends. Most recently our recent announcement of 5.5 BILLION going back to our customers. (That’s far from profit hungry)
Our employees do a job with merit, courage and integrity every single day. Asking our customers about life insurance is something we do every day and we won’t apologize for. Being there for those families in the darkest times of their lives, we won’t apologize for. It’s what we do. We are advocates for families.
Our notes indicate times where we did have conversations with you about ways to lower bills but we only have so much control over that.
We do our best every single day to protect the things our customers work hard for. We take pride in that and pride in the job we do. We don’t do it for Facebook post we do it because it’s who we are!
Our door is always open and we wish you the very best Trever!
"
Alice Thurman
June 24, 2026
5
out of
5
rating by Alice Thurman
"Jessica was a joy! She carefully explained everything, answered all of my questions, and offered helpful suggestions."
We responded:
"Alice, thank you for the wonderful review! We’re so glad you had such a great experience with Jessica. She takes pride in making sure everything is clearly explained and that all your questions are answered. We truly appreciate you choosing our office and are always here whenever you need us! - Insurance Agent KC "
LYNDA SHILHANEK
June 22, 2026
5
out of
5
rating by LYNDA SHILHANEK
"We recently switched our insurance to State Farm. We had such a good experience with Jill @ Houston Richards State Farm. She walked us through everything from start to finish. She explained every option and redid the policy a couple times until it was what we needed. She was absolutely a delight to work with, and I look forward to a good relationship with State Farm!"
We responded:
"Hi Lynda,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Jill provided such attentive and personalized service during your insurance switch. Helping people understand their insurance options and tailoring policies to fit their needs is what we do best! We look forward to building a long-lasting relationship with you and continuing to support your insurance needs!! - Insurance Agent KC"
marissa heikes
June 22, 2026
5
out of
5
rating by marissa heikes
"Kaylie was friendly and professional and patient. She answered all my questions and reassured our family."
We responded:
"Marissa - it was our pleasure meeting with you today! We are so thankful that you have placed your trust in us! - Insurance Agent KC"
MaKayla Zimmerman
June 12, 2026
5
out of
5
rating by MaKayla Zimmerman
"I had been with State Farm before and loved them. Jacob and the team were recently at Downtown Days in Lee's Summit and doing a free hat bar, which was awesome! I signed up to get a quote from them to see if they could match or beat my current quote elsewhere. They beat my current quote so I switched and the process was so easy, would highly recommend!"
We responded:
"MaKayla—thank you so much for the kind review! We’re excited you got to experience our Downtown Days hat bar, and even more thrilled we could help you find a quote that beat what you had. Our team always aims to make switching as simple as possible. Thanks again for recommending us! - Insurance Agent KC"
LaShawna Clayborn (Shawna)
June 7, 2026
5
out of
5
rating by LaShawna Clayborn (Shawna)
"Their customer service made the entire process smooth and stress-free. I appreciate their attention to detail and commitment to helping customers find the best solutions for their needs. I would highly recommend State Farm to anyone looking for reliable insurance and excellent service."
We responded:
"Shawna—thank you so much for the 5-star review! We’re glad our team made the process smooth and stress-free, and we appreciate your kind words about our attention to detail. Thanks for recommending us—we’re here whenever you need us. - Insurance Agent KC"
Vyktor Chatfield
June 6, 2026
5
out of
5
rating by Vyktor Chatfield
"The service is great and the people here are amazing"
We responded:
"Vyktor, thank you for the 5-star review! We’re so glad you feel the price is reasonable and that our team has made your experience great. We appreciate you! - Insurance Agent KC"
Nyesha Tionna
June 6, 2026
5
out of
5
rating by Nyesha Tionna
"Kaylie was amazing with knowing what's best to get."
We responded:
"Nyesha—thank you for the 5-star review! We’re so glad Kaylie was able to help you find what’s best for your needs. We appreciate you! - Insurance Agent KC"
Valeria Williams
June 6, 2026
5
out of
5
rating by Valeria Williams
"I absolutely love State Farm. I have been a dedicated customer for 37 years and have no thoughts of changing. Love the team!!!"
We responded:
"Valeria, thank you so much for the 5-star review! 37 years with State Farm is incredible, and we’re honored to be part of your journey. We love having you as a customer—thanks for the love! - Insurance Agent KC"
Amy Gutierrez
June 6, 2026
5
out of
5
rating by Amy Gutierrez
"Love this Company"
We responded:
"Amy, thank you for the 5-star review! We’re so glad you love our team and company—your support means a lot. We appreciate you! - Insurance Agent KC"
Robert ONETIME
June 6, 2026
5
out of
5
rating by Robert ONETIME
"Awesome. Great Service and Company. Love It."
We responded:
"Robert, thank you for the 5-star review! We’re excited you had an awesome experience—great service, great company, and we appreciate you loving it. - Insurance Agent KC"
Lipgloss Ontherocks
June 6, 2026
5
out of
5
rating by Lipgloss Ontherocks
"I love state farm"
We responded:
" thank you for the 5-star review! We love you’re a State Farm fan—our team really appreciates the support. - Insurance Agent KC"
GuangxinZ
June 6, 2026
5
out of
5
rating by GuangxinZ
"Very good"
We responded:
"Thank you for the 5-star review! We appreciate you—our team is here anytime you need us. - Insurance Agent KC"